Privacy Policy

1. Information We Collect

• Personal Information: Name, Phone Number, Email Address, Pickup and Drop Addresses
• Parcel Information: Parcel Type, Description, Size or Weight (if applicable)
• Usage & Technical Data: Device Information, Browser Type, IP Address, Platform Usage Data

2. How We Use Information

• Facilitate parcel pickup and delivery
• Connect users with suitable travelers
• Enable communication between users and travelers
• Provide tracking updates
• Improve platform functionality and user experience
• Ensure safety, prevent misuse, and comply with legal requirements

3. Information Sharing

We share user information only when necessary, including with selected travelers for pickup and delivery coordination, recipients for parcel handover, and service providers supporting platform operations. We do not sell or rent your personal data to third parties.

4. Traveler & Third-Party Disclosure

Travelers on Book My Parcel are independent individuals and not employees. Necessary delivery-related information may be shared with a third person involved in parcel handover, depending on the traveler's mode of transport. Users acknowledge and consent to this limited data sharing for delivery purposes.

5. Data Security

We implement reasonable security measures to protect your data from unauthorized access, loss, or misuse. However, no online platform can guarantee 100% security, and users share information at their own risk.

6. Data Retention

We retain personal data only as long as necessary to provide services or meet legal obligations. Users may request data deletion, subject to regulatory requirements.

7. User Rights

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your account and data
• Withdraw consent where applicable

8. Cookies & Tracking

Book My Parcel may use cookies or similar technologies to enhance user experience, analyze platform performance, and improve usability. You can control cookie preferences through your browser settings.

9. Children's Privacy

Book My Parcel is intended only for individuals who are 18 years of age or older. We do not knowingly collect, store, or process personal information from children under 18. If we become aware that a minor has provided personal information through our platform, we will take appropriate steps to remove such information and terminate the associated account where necessary.

10. Policy Updates

Book My Parcel reserves the right to modify or update this Privacy Policy at any time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on the platform with a revised effective date. Continued use of the platform after such updates constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact the Book My Parcel support team through our official communication channels. We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.